Privacy Policy

Melos Group Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

Purpose

The purposes and reasons for processing your personal data are detailed below: -

Process, evaluate and respond to enquiries
Create customer accounts
Process and fulfil orders
Provide our products and services to customers
Provide customer support
Send communications about Melos Group's current and upcoming products and services, including offers and promotions
Conduct market research
Perform data analysis such as customer segmentation
Comply with legal requirements, industry standards, contractual obligations and Melos Group Limited policies
Conduct investigations

Personal Data

Melos Group Limited may collect data that includes:

Contact information – Name, company, job title, phone and fax numbers, email and postal addresses
Purchase and customer history
Financial information – Name, company, billing address, bank account
Details relating to marketing email campaigns, including email sent, received, opened and links clicked
Other personal information submitted to us, for example on enquiry forms

Melos Group Limited uses a third party web analytics provider (Google Analytics) that collect data to evaluate and track visitor activity on our web sites. The results that are available to Melos Group Limited and aggregated and cannot be used to identify individuals.

Lawful Basis

The lawful basis for processing personal information will depend on relationship that Melos Group Limited has with the individual but will be one of the following:

A current contract
Consent from the individual
Legitimate interest
Legal obligation

Data Storage

Melos Group Limited store personal infomation in Microsoft 365 data centres. For more information contact the Melos Group Limited Data Protection Officer.

Data Sources

Melos Group Limited source data from:

Customers – registration and ongoing communication
Training courses and technical support
Inbound emails and phone calls
Our websites
Events
Face to face meetings

Your Rights

Whilst we are holding or processing your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be deleted.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Melos Group Limited refuses your request under rights of access, we will provide you with a reason as to why. If you are not satisfied with this you have the right to complain to the relevant supervisory authority (see detail below on Complaints)
Where you have consented to processing of your personal data, you have the right to remove this consent at any timenow!

You can exercise these rights at any time by contacting the Melos Group Limited Data Protection Officer.

Disclosure

In most instances, we will not disclose your personal data to third parties without your consent. We have the following third party agreements in place:

Courier / shipping companies – require contact information in order to deliver products have been ordered
Xero Accounting- requires contact and financial infomation for invoicing
Namecheap / ICANN – stores contact information required for website regisitration

For more information on the third parties that we use, the personal data they hold and how it is processed, please contact the Data Protection Officer.

Key Contacts

Our Data Protection Officer is responsible for helping ensure we treat your personal data appropriately. They can be contacted through the following means:

dpo@melosgroup.co.uk

+44 (0) 1235 424009

Data Protection Officer

Melos Group Limited

82a James Carter Road,

Mildenhall,

England,

IP28 7DE

Complaints

If you feel you need to make a complaint about how we are processing your personal data, you can contact the Information Commissioner’s Office as the relevant supervisory authority.

Website - https://ico.org.uk/concerns/handling/

Helpline - 0303 123 1113

Email - casework@ico.org.uk

Post - Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Melos Group Limited is registered in England and Wales with Company Number 12382888

Registered office: 82a James Carter Road, Mildenhall, England, IP28 7DE

ICO Registration Number: ZA768655